Can I swap my Sorare Football reward? What makes me eligible to swap?

If you believe that you won an incorrect card reward in Sorare Football, you can submit a ticket to our Support team who will review your case. 

Before doing so, please read our recently implemented official rules for swapping card rewards: 

• The reward was delivered in the last 4 days (no old rewards from past Game Weeks) AND
• The player has a long-term injury (6 months +) communicated by the club before the reward was delivered during the last two Game Weeks before rewards distribution
• The player is retired and/or no longer plays professional football  
• The player has an announced transfer to a non-covered league on Sorare

If you believe your reward is eligible for a swap, submit a ticket and we will review your case.

 

The card will be swapped for a market credit based on the average price for the corresponding League and Tier. For example, if you receive a Limited Tier 1 card from a LaLiga competition that is eligible for a swap, you'll receive a market credit equivalent to 100% of the average price of a Tier 1 card from LaLiga.